The Old Man's insurance company, Anthem, has called three times today. Each time I kept on the line waiting to speak to an actual person instead of a robot to see what the problem was. After the third call, I was able to get some info - there was an issue with one of his prescriptions and they transferred me to his drug store. Only when they transferred me, the pharmacy was on their meal break.
I waited ten minutes and then called back. If I'd been there, the pharmacist would have probably looked at me like I had three heads. She said there was no problem, and that his prescription was being filled and would be ready later this afternoon.
Just another trying day here at The Compound.
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